This Privacy Statement applies to Banners Gate Limited registered in England (company registration number 3568857. Our registered office is at Cavendish House, 10-11 Birmingham Street, Halesowen, West Midlands, B63 3HN.

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person”.

What We Collect

We may collect the following information:

• Name and job title.

• Contact information including email address, telephone numbers and postal address.

• The IP address(es) you use or from which you access our services.

• Demographic information such as postcode, preferences and interests (for example, which topics you may have elected to receive marketing information about).

• Other information relevant to customer surveys and/or offers.

• All communications to and from our organisation (written, electronic or voice) may be recorded.

Why does Banners Gate Limited need to collect and store personal data?

Depending on your use of our site, we will use your personal information for several purposes including:

To provide our services, activities or online content, or communicating information about them (e.g. relating to upcoming

promotions or new product launches) or dealing with your requests and enquiries.

To provide you with better ways of accessing information from this website.

For service administration, which means that we may contact you for reasons related to the service, activity or online content you have signed up for.

To contact you about any submission you have made.

To use IP addresses and device identifiers to identify the location of users, blocking disruptive use, establishing the number of visits from different countries, tailoring the content of our sites, apps or other services based on browsing behaviours, and determining the country from which you are accessing the services.

For analysis and research so that we may improve the services we offer.

We collect and use the Personal Information about you for the purposes described above, because we have a legitimate business interest to do so that is not overridden by your right to have your Personal Information adequately protected. You do not have to

provide us with any of the Personal Information described above, but if you chose not to do so, you may not be able to receive certain parts of our website or receive information from us that you have requested.

We need personal data for us to provide you with the service(s) to which you have contracted or otherwise given your consent.

We are committed to ensuring the information we collect, and use is appropriate for this purpose and does not constitute an invasion of your privacy.

Will Banners Gate Limited share my personal data with anyone else?

We may send your personal information to other affiliates and third parties to help us process your personal information for the purposes set out in this policy. We may disclose personal information to third parties when we reasonably believe we are required by law, and in order to investigate, prevent, or act regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud.

Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on our behalf and will do so in line with the requirements of GDPR.

How will Banners Gate Limited use the personal data it collects about me?

Banners Gate Limited will process (collect, store and use) the information you provide in a manner compatible with the General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Banners Gate Limited is required to retain information in accordance with the law, such as information needed for company tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. Our retention policy is available upon request.

Under what circumstances will Banners Gate Limited contact me?

Where you have given us your consent, we may use your information to contact you with details about products and services which we feel may be of interest to you.

You can grant or withdraw your consent or change your contact preferences by writing to us.

We may also contact you when we feel the information is relevant to the services which we are contracted to provide to you.

Cookies

We may use information obtained from cookies or similar technology. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visitwww.aboutcookies.org. You can set your browser not to accept cookies and the link to the cookies website tells you how to remove cookies from your browser. However, if you do so in a few cases some of our website features may not function as a result. During the course of any visit to our website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. However, you can change your cookie settings at any time.

What do we use cookies for?

This website uses cookies that fall into the category below:

Strictly necessary cookies – these enable services you have specifically asked for. These cookies are essential to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies certain services you have asked for cannot be provided

Keeping Data Secure

Third Party Websites

Our website links to third party sites which we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites and we are not responsible for third party websites.

How do we protect your information?

We take appropriate measures to ensure that any personal information which you disclose to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. The security measures taken may include, but are not limited to, data encryption and robust access control policies and procedures. The Company has an Information Security Management System in place to guard against unauthorised access to, alteration, disclosure, or destruction of the Company’s data, this includes your Personal Information

Can I find out what personal data the organisation holds about me?

Banners Gate Limited at your request, can confirm what information we hold about you and how it is processed. If Banners Gate Limited does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.

• Contact details of the Data Protection Officer (where applicable).

• The purpose of the processing as well as the legal basis for processing.

• If the processing is based on the legitimate interests of Banners Gate Limited or a third party, information about those interests.

• The categories of personal data collected, stored and processed.

• Recipient(s) or categories of recipients that the data is/will be disclosed to.

• If we intend to transfer the personal data to a third party or international organisation, information is available about how we do this securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure that there are specific measures in place to secure your information.

• How long the data will be stored.

• Details of your rights to correct, erase, restrict or object to such processing.

• Information about your right to withdraw consent at any time

• How to lodge a complaint with the supervisory authority.

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

• The source of personal data if it was not collected from you.

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide to access this?

Banners Gate Limited requires 2 forms of ID from the following list, one of which must be photographic, when you request information on your personal data:

• Photo driving licence.

• Passport.

• Birth certificate.

• Utility bill from within the last three months.

• Bank statement from within the last three months.

Data Protection Officer

Banners Gate Limited is not required to appoint a DPO under the GDPR, but has a designated Data Protection Manager who can be contacted using these contact details:

Contact details:

Mail: dp@bannersgate.com   

Telephone: 0121 687 1500

Data Protection Manager, Banners Gate Ltd, Cavendish House, 10-11 Birmingham Road, Halesowen, West Midlands, B63 3HN.